Our comprehensive productivity framework is grounded in the understanding that true efficiency extends beyond traditional KPI metrics.
It aims to deliver both hard benefits, such as measurable improvements in cost, time, and quality and; soft benefits, including enhanced capabilities, stronger stakeholder relationships, and reduced risk.
To fully capture this spectrum of value, MetroLink will assess productivity across four key dimensions, underpinned by close collaboration with industry partners, contractors, stakeholders, and delivery teams to ensure shared goals and continuous improvement:
1. Quantitative: Measurable improvements in speed, cost, quality, safety
2. Qualitative: Enhanced outcomes, reduced complexity, improved satisfaction
3. Comparative: Performance relative to benchmarks, standards, or previous performance
4. Sustainable: Improvements that can be maintained and built upon over time
